Articles Tagged ‘Telling Your Story’

Bringing People Honor and Dignity Through Unglorious Jobs

Wednesday, February 9th, 2011

A friend of mine has been extremely annoyed that everyone was telling her that she should leave her job. A consultant that travels all over the states helping large companies implement a human resource system. Her job is wrought with difficult problems, difficult people, and many hours away from home. Yet, she loves her job and doesn’t really want to leave.

I couldn’t understand what it was that she loved so much when she was tired of traveling and the difficult clients. Her answer surrounded a great enjoyment of solving difficult problems and bringing dignity to her clients. In most of the companies she consults with, an executive high in the company decided to implement a new system. The people who actually have to run the system usually had zero influence in that decision. Consultants simply determine the requirements and make sure the system is working. The employee is often stuck with a system they are forced to use and without much knowledge on how to use it. They start to feel incompetent, frustrated, and overwhelmed by it all.

She loves to take the time to think through the frustrations the user will have once implemented. Easy and clear manuals are created to meet the employees needs. Time is spent making sure that the client is trained and truly understands why things are set up in a specific manner. Resulting in an opportunity to watch the overwhelming expressions turn into expressions of relief and understanding. She loves helping people do their job better and in a manner that makes them feel competent, needed, and valued.

I was truly amazed. If she simply tells me what she does in a technical manner, it sounds so boring and draining. Traveling to implement a human resource system in tight time lines with demanding requirements. However, she has found a way to move past the cold system and to see the people. They are worthy to be heard and valued enough to truly see their frustrations and either train or create tools that will help them reach their potential. It is beautiful.

I think that picture could be brought into accounting, social media, computer repair, any job or occupation. We all deal with people and as we perform our duties do we slow down enough to understand how our clients might be feeling. Do we take time to honor them and bring them dignity?

Brook M. Avey, CPA

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