Indianapolis Small Business Category

Navigation vs. Planning

Wednesday, May 16th, 2012

When you are in the middle of creating a start-up business there is one key thing to remember; the market, like “god”, paraphrasing the Irish limerick, will laugh at your plan. It doesn’t mean that you don’t have a plan, a product path or even where you are going with your business. Your plan will not make a business get off the ground. You must navigate. You must take the market, your talent, your light house clients, your network, your investors and your technology and be ok going off- plan but continuing to navigate toward your goal.

Pilots have flight plans. They work very hard at executing those plans, but they also know that the wind, the inclement weather and other ongoing flight patterns may take them off course. When they do that they use their gauges and data to make good decisions on how and where to adjust. As an entrepreneur you need to do the same thing. You need to look at your gauges and the data to make good decisions on how to modify your plan.

Your gauges are your team, your customers and the market that are telling you where to go. Your financials, your sales data and your marketing data tell you what is working in marketing and your product and service and how that they need to evolve.

Listen to your gauges and make decisions from your data and you will arrive!

Tony Scelzo
Rainmakers Marketing Group
317-216-6345
Tony@gorainmakers.com

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Why Don’t Companies EMPOWER Their Employees?

Tuesday, May 15th, 2012

DannyOmalia

I’ve heard—and written—often—about what I and others see as the failure of corporate America to EMPOWER their employees. It makes one wonder why more companies don’t take the lead of the late Mary Kay Ash on this issue.

When asked why she’d been so successful, Ms. Ash answered, “I tried to hire really nice people and then let them be as nice as they could be.” Shades of Joe O’Malia himself!

So why do so many companies I’ve written about (Chase Bank, Lowe’s, Best Buy, Starbuck’s to name a few) fail at such a seemingly simple task?

The answer—it’s REALLY HARD to do!

First, you have to be very picky about whom you hire. This takes work, patience and commitment. You have to hire “really nice” and competent people who are TRAINABLE and who are TEAM PLAYERS. Parents, schools and society at large aren’t producing enough of those folks.

Once you hire the few good folks out there, you must get them to BUY in to your culture. This takes total commitment from the CEO on down the chain to the new hire’s fellow employees.

Then you have to PROPERLY TRAIN the employees to take care of the customers. This is also a difficult and never ending task.

You then have to KEEP CUSTOMER SERVICE—and TEAMWORK—front and center— constantly and forever. In your newsletters, in meetings, on your bulletin board, person-to-person. Everything your company does must be done with customer service in mind.

Finally– management must think LONG TERM instead of SHORT TERM in all its decisions. Don’t just think how cutting staff will put money on the bottom line this quarter. Think how running off customers will negatively impact that bottom line long term. And so forth.

Offering great service and a great environment in which to provide it isn’t easy. That’s why only the best companies do it. That simple!

Danny O’Malia
Indy’s Trusted Servant
(317) 413-9062
fax (317) 815-8755
www.indystrustedservant.blogspot.com

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INDY Top 50 Business Connectors – Part 3

Monday, May 14th, 2012

Of the INDY Top 50 Business Connectors named by the U.S. Small Business Conference, 9 have been authors and or hosts on indysmallbiz.com and Radio Indy Smallbiz and are being featured here on www.indysmallbiz.com in the week leading up to the Conference taking place next Friday, May 18th. Go to http://ussmallbusinessconference.com for information about the Conference.

Hazel M. Walker, Mike Tollar, and Lorraine Ball have been named as INDY Top 50 Business Connectors.

Listen to Hazel Walker’s and Lorraine Ball’s interviews conducted by Darlene Willman of the U.S. Small Business Conference at: http://indytop50.com/top50 (access at upper right of page)

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Profit – The Truth

Monday, May 14th, 2012

Too many business owners struggle with the importance of pursuing profit in their businesses. You probably struggle with this in your business, too. Why do I use the word “struggle”? Because there is little reinforcement or support for the importance of profit from bankers, accountants, our professional peers, or even those we spend time with in our personal lives, including family and friends.even our church families. This lack of understanding and support, combined with what you hear 24/7 from news outlets have managed to turn “profit” into a six-letter obscenity. Frankly, our culture knows very little about business, and it’s this underlying knowledge deficit that has made profit synonymous with greed.

But make no mistake: Profit is the most powerful term in the business lexicon. Despite this revelation, we too often forget what profit can do for us in our businesses. Let me define for you why profit must be a prime objective for your business:

Profit increases cash in the business: Profitable businesses grow their cash position if they are not using that money to reduce debt. So if you want more
working capital (and have cash-on-hand for just about anything), profit will create this opportunity.

Profit increases equity in the business: Profitability (flowing into retained earnings) is the primary way to increase equity in your business. The amount of
equity directly impacts leverage and this impacts how fast your revenue can grow.

Profits provide more money for shareholders: When a company is profitable, dividends can be paid to those who have invested in the business. In other words, their risk
can be rewarded.

Profit increases the ability of the company to borrow: The debt-to-worth ratio is one of the key elements lenders look at to determine if a business will be granted
more debt. If the company has three dollars in debt for every dollar in equity, borrowing more money is probably not a viable option. Profit is the key to help
leverage your ability to borrow.

Profit funds growth: Growing revenue creates growth in accounts receivable, inventory and other assets. If one side of the balance sheet grows, the other side
has to keep up and that only happens with increases in liabilities and equity. Businesses that are not profitable will have limits on revenue growth.

Profit pays down debt: Profitable companies will pay down debt much faster than those businesses that are just getting by. Profit becomes cash which can be used to
reduce or pay off debt.
read full article »

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