If you’re running a small business of nearly any variety, it’s incredibly important to understand who your niche market is. Unless you’re one of the Wal-Marts or Amazons of the world, you definitely do have a niche and being able to define and cultivate it will help you with improving your web analytics, increased sales revenue, and robust brand management. Here are 3 tips for catering to your niche through social media:
Offer promotions, contests and incentives. Creating a verdant garden of discount possibilities, savings, and incentives is one of the best ways to cater to your niche. In short, people like getting stuff for free. They also like to compete for free things, so hosting contests on your social media sites, such as Facebook or Twitter, is a great idea for creating an online stir. Have a logo design contest, or a viral video contest and host it through YouTube. Inviting user generated art and design can be a tremendous boon. Also, promote your brand on Foursquare, where you can offer discounts on products in exchange for check-ins.
Promote valuable independent resources. Customers respect a company or site that is not afraid to refer to others. For example, if you’re running an online education forum and your site lacks decent tutorials, you should provide links to great sites that do have tutorials such as the Khan Academy or Open Culture. Not only will this enhance your community, it can lead to you getting linkbacks, blogroll features, and considerable street cred. There’s always the opportunity that later on you will be to partner with these other sites in a way that is financially agreeable to both of you. In short, put your money where your mouth is—if you claim to be “the leading authority on…” don’t tolerate obvious gaps in your knowledge base.
Use media effectively. Consider having a YouTube video of the day that is relevant to your niche. See the previous tip about viral video contests. Many companies use online video as vehicle for ingenius marketing campaigns in which the consumer ends up doing your marketing for you. Or consider having a photo contest through Tumblr, Flickr, or Imgur. Beyond just video and photos, investing in some research as to what kinds of visual aesthetics your niche prefers can go a long way. You don’t have to get too psychological about it, but your website and company ethos should appeal visually and emotionally to the demands of your community. For example, if your niche is science fiction, a general space-age aesthetic wouldn’t be too cheesy would make your fans feel at home.
Appealing to your niche market is one of the most important elements of running a small business. Investing considerable effort and resources into defining who your niche is and how you will reach them is an excellent idea for the present and future.
kyle lacy
ExactTarget
(blog) www.kylelacy.com
(join) www.smallerindiana.com
(tweet) kyleplacy





Are You a Merchant of Doubt or Opportunity?
Tuesday, November 1st, 2011It seems these days that all the media wants to talk about is how bad the economy is doing. With the continual talk on the airwaves and the Internet about everything from the debt crisis here and in Europe, to falling consumer confidence, it seems that if the media had it their way, we’d simply all give up hope, stop doing business completely and let full-blown economic Armageddon ensue.
I want to challenge you to think very differently about these Merchants of Doubt as I call the media, by offering up a few ways to move forward with greater success by developing and keeping a positive mindset despite what the competition or media think!
Here are three, simple, yet highly effective, mental strategies to help you combat
the merchants of doubt so you can secure the space in a consumers mind, as Dan
Kennedy describes, and serve more people.
#1. Become a merchant of opportunity. This is not the time to be down, especially
when talking with customers and prospects about how your business is doing. People
seek out and prefer to do business with people that are successful and make them
feel good. This is Marketing 101, but so many businesses still manage to mess this
up.
With cost-cutting in fashion, far too many businesses continue to skimp on training
or paying better wages to attract and retain better people. I’m always baffled as to
why this is still allowed to happen.
Attitude is a huge component in the sales process, and so many firms let poorly
trained or negative employees sabotage their ability to win new and repeat business.
With the cost of getting new customers time and fleeting attention proving more and
more difficult, happy customers are a huge plus and heres why: they talk to other
people they know, which often turns into referral business.
This unpaid advertising is the MOST VALUABLE, period! End of discussion.
The equation is simple:
Happy Employees + Happy Customers = Greater Referrals
#2. Ask for regular input from your best customers. Your best customers are a gold
mine for several reasons. They know you best, and, if asked, they will often tell
you what they like the most about you and how you can get better.
This is always valuable, but the real goldmine is when you ask them for advice on
additional product/service offerings that they’d like to see.
For example, when I worked in the ad agency business several years ago, we always
asked our top clients what else they’d like to see us offer.
This was extremely valuable, and better than any focus group of complete strangers.
In addition, before we ever rolled out a new service, we always went to our top
clients first to get their reaction and feedback. This not only saved us a ton of
time and effort, but it also provided our best clients input and a voice in the
creative process.
As you might suspect, when we circled back to them when the new offering was ready,
many of them were more than willing to meet with us, and several of them signed up
immediately, thus increasing our ability to serve them and positively add to our
bottom line.
read full article »
Tags: Business goals, Goal setting, Goals, indianapolis small business
Posted in Business Profiles, Communication, Indianapolis Small Business, Sales, small business commentary | No Comments »