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Getting Past the ‘No-Answer’ Gatekeeper

Wednesday, May 2nd, 2012

The only thing that you can control in sales is your activity.

You can’t control whether or not someone picks up the phone, shows up for a meeting, or says ‘yes’ to your proposal.

You can, however, increase the number of times someone responds with the desired outcome by shifting the strategy that you use to get the best result.

Case in point: prospecting through phone calls.

Many of my clients have complained lately that they are not able to increase sales because “people aren’t answering the phone”.

No problem. Stop calling them.

During a seminar with Jim Spellos (nationally known event media specialist), he did an instant text survey of 100 women about how they liked to be communicated with.

Here are the top 3 answers:

1 – Email

2 – Facebook

3 – Text

Did those answers surprise you? They certainly caught me off guard. I’ve been “dialing for dollars” for years, and now new communication technology tells me that I need to “type for dollars”.

PS – The phrasing on “type for dollars” stinks, I know. If you’ve got something better, please let me know.

If you’re having trouble getting clients to respond, change how you’re communicating with them.

What successes have you experienced communicating with clients via email, Facebook, and text?

Jamar Cobb-Dennard
jamar@jamarspeaks.com

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What are you ignoring that is a glaring problem in your business?

Thursday, April 12th, 2012

At the Indy airport I have witnessed throngs of people stand in line at the security check for over 30-minutes. I imagine those folks had to have a pretty clear knowledge of what they were going to experience once they got to the front of the line.

Once they got to the front of the line, did they act like they knew what was coming? No. They fumbled for their boarding pass and I.D. They forgot to take off their shoes, and leave their cell phone in their bag. They didn’t remember which part of 3-1-1 applied to them, and they certainly decided to take forever while they picked up those little gray buckets that always stick together.

If only they had accepted the reality of what was to come, and prepared themselves for the experience.

What reality is coming up in your business that you are trying to avoid?

Do you need to fire your under-performing sales person?

Do you need to save more for taxes?

Do you actually need to create a budget and then LOOK at your P&L at the end of the month?

Do you really need to just suck it up, and shut the business down?

Or, do you need to bite the bullet and invest more time and money in growing your business like you have always wanted to.

Don’t run your business with your eyes wide shut. Take action to create the future that you want, and attack problems as if they were trying to steal your lunch.

Jamar Cobb-Dennard
jamar@jamarspeaks.com

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What is Outsourced Sales Management?

Wednesday, March 28th, 2012

A conversation with business broker and business coach, Doug Boehme, helped me realize that outsourced sales management is avant garde.

Apparently outsourced CFO and outsourced HR services are pretty commonplace, but outsourced sales management is fairly new.

Please comment and let me know what you think of the market perception of the understanding of these services.

For those of you thinking, “How does outsourced sales management work?”, let me break it down for you.

Outsourced sales managers serve two audiences:

Companies without a sales force who want a sales force
Companies who have a sales team with no sales manager
The main advantage of using an outsourced sales manager is that you get expert experience at a fraction of what it would cost to hire a full-time VP of Sales. Employees in this role typically cost $60,000-80,000 per year in base salary, and up to an additional $140,000 in commission.

An outsourced sales management company like Outsourced Sales Force costs $5,000 per year in retainer, and $20,000-$40,000 in commission.

Yowzers. As a small business owner, which amount would you rather pay?

Outsourced sales managers typically perform two functions:

1. Sales recruiting, which includes but is not limited to:

- Creating a profile of the perfect sales recruit

- Creating a recruitment advertising plan

- Writing all recruitment ad copy

- Implementing the recruitment ad strategy

- Phone screening

- Personality testing

- Outlining sales staffing structure

2. Sales management, which includes but is not limited to:

- Creating the sales and marketing plan

- Defining sales path-to-closure

- Creating the sales “presentation”

- Determining, measuring, and managing sales key performance indicators

- Daily activity “check-ins”

- Monthly sales training meetings

This service is on the bleeding edge of what is going to create an economic revolution in small business.

For those of you that have experienced outsourced sales management, how has your experience impacted your business?

What would you change about how outsourced sales management is currently executed to make it more effective for the small business owner?

Jamar Cobb-Dennard
jamar@jamarspeaks.com

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How to Sell Anything

Friday, March 9th, 2012

Selling is easy – especially when you have a system to follow.

People always ask me what my selling methodology is. Is it Miller Heiman, Sandler, Spin Selling, or Dale Carnegie?

Nope. None of them; in their entirety, at least.

I simply believe in training needs-based sales that paints a vision for clients, and highlights how a product can remove roadblocks to achieving that vision.

Kind of a hybrid of a number of sales methodologies. I guess you can call it the jamarspeaks method! Ha…

Needs-based vision selling – this is how to do it:

1. Upfront Contract – Sandler sales teaches setting an agenda or expectations at the beginning of your sales presentation. You are the leader in your sales process. Tell you clients what is going to happen over the course of your sales presentation, and what result you want to create with your meeting.

2. Tell me where you currently are? – You can’t sell someone something new (or create a problem) without knowing the current state of your client. What products or solutions are they currently using? What picture can they paint of the current state of their business or household. Get deep inside your clients present state, and you will win.

3. Tell me about where you would like to see your business? – Here is your chance to help your client get emotionally involved in your product. People buy emotionally and reinforce that decision intellectually. By having your clients creatively describe what their business or home looks like after you work with them causes them to invest in your solution without realizing it.

4. What roadblocks exist between 2&3? – The whole reason why someone would by your product is to solve the problems that keep them from achieving their vision. Dig down deep and help your client come up with tons of relevant reasons why its tough to get from point-A to point-B. This is the juice that you will sell from.

5. Let’s chat about how we can help you… – Finally! It’s time for you to present your product. You will only communicate to your client the features and benefits of your product that relate to the roadblocks the expressed in step 4. This makes your price and presentation relevant to your clients needs.

6. Close – Ask for the order. Why do all of that great work and not ask for the sale? A phrase as simple as, “would you like to jump on board?” can be the difference between winning and losing a sale.

Jamar Cobb-Dennard
jamar@jamarspeaks.com

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