Among other things, I always emphasize the importance of CORPORATE CULTURE, as well as the POWER OF ONE during my Customer Service Training programs or Keynote speeches. Here’s an illustration of these two concepts from my former grocery career.
Back in “the day” at O’Malia’s, we were proud supporters of United Way and had an award-winning program for the high level of participation of our employees, as well as for their generosity.
Last week, I visited my friend Larry Schultz, manager of the Lockerbie O’Malia/Marsh store. He was very excited to tell me that his store finished # 1 in the entire Marsh chain for the 10th straight year in total dollars raised through its United Way campaign ($7661). No surprise there. The Lockerbie crew has always been generous during the campaign.
But what made Larry even prouder was the success his longtime former Service Manager, Pam Breedlove, brought to her new store at 62nd & Keystone since her transfer there. Last year that store finished # 88 in total dollars—not very impressive for such a large store. But, with Pam in charge of the program since being sent there 6 months ago, the Keystone store pledged $4120 for 2013, approximately a 1000 % increase over last year and GOOD FOR 4th PLACE IN THE ENTIRE CHAIN!
Even though I haven’t been involved with this company for 6 ½ years, I’m still proud of the former O’Malia people. Especially Larry Schultz and Pam Breedlove. WAY TO GO GUYS!
The CULTURE of your company makes a difference. So can EACH INDIVIDUAL EMPLOYEE. Never forget that!
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